Dordan's quality policy is to ensure complete customer satisfaction through the delivery of defect-free products and services. Dordan shall strive to continually improve the quality and value of the products and services provided to it's customers.
This customer focus is manifest in the different key performance indicators that Dordan tracks monthly. By quantifying the activities that support it's customers' needs, Dordan has established a baseline off which progress is measured. Because part of Dordan's quality policy is to strive to continually improve the value of the products and services provided to it's customers, Dordan uses this analysis to isolate areas of improvement.
Dordan's quality management philosophy incorporates participation at all levels of the organization. The management at Dordan believes in employee empowerment, individual responsibility and authority within all functions of the company to retain our reputation of excellence in the thermoforming industry. As such, Dordan's quality management system employs collaboration with all departments: Management, Sales, Quality Control, Engineering, Tooling, Production, Shipping, and Maintenance.
Dordan is committed to continually improving the effectiveness of our quality management system, establishing and reviewing quality objectives for continuing suitability, and communicating the quality objections to the organization.
Dordan Manufacturing looks forward to continuing to improve the quality and the value of the products and services it provides to its customers with our commitment to ISO 9001:2015 Certification.